Shipping policy

Shipping Policy

Order Processing

Many products sold through The Wildcat Den are made to order. After an order is placed, it is sent to our fulfillment partner for production. Production times may vary depending on the product and current order volume.

Shipping & Delivery

Shipping costs and available delivery options are calculated and displayed at checkout.

Delivery estimates shown during checkout are estimates and are not guaranteed. Production time is separate from shipping/transit time.

Once an order has shipped, tracking information will be provided when available.

Multiple Shipments

Products in the same order may occasionally be produced or shipped from different fulfillment locations. Because of this, an order may arrive in more than one package and on different days.

Shipping Delays

The Wildcat Den is not responsible for delays caused by shipping carriers, weather, holidays, incorrect shipping information, or other circumstances outside our control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the address.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact The Wildcat Den through our contact page with your order information so we can help determine the appropriate next step.

Questions

For questions regarding shipping or an existing order, please contact us through The Wildcat Den's contact page.